Sales Support and Customer Services aren't back-office functions. They're the backbone of MedTech.

UK MedTech Essentials provides practical, contemporary training that explains how today's UK MedTech market really works, helping support teams understand not only what they do, but why it matters. Designed specifically for busy professionals, the course is delivered online through short audio-led modules that can be completed whenever it suits you. Build confidence. Increase commercial awareness. Deliver greater value to your customers and your organisation.

Commercial Mastery

Understanding the wider commercial environment transforms routine customer interactions into meaningful conversations. This course explores how Medical Device manufacturers operate within the NHS, the commercial pressures they face, and why every customer interaction contributes to long-term business success.

Market Access

Navigate the pathways that determine whether products are funded, purchased, and adopted. Gain practical knowledge of NHS structures, reimbursement, procurement and market access strategy to accelerate commercial success.

Stakeholder Engagement

Customer Service professionals communicate with a wide range of stakeholders every day—from clinicians and procurement teams to Territory Managers and internal departments. This section explores who these stakeholders are, what matters most to them.

Who is this course for?

UK MedTech Essentials has been developed for: -Sales Support teams -Customer Service professionals -Customer Care Advisors -Internal Sales teams -Commercial Support teams -Sales Administrators -Clinical Support Coordinators -New starters joining the Medical Device industry -Graduates beginning a MedTech career Anyone who wants to better understand the UK Medical Device marketplace No previous commercial or marketing experience is required

Curriculum

11 Chapters · 22 Lessons

    1. (Included in full purchase)

      Welcome to UK MedTech Essentials

    2. (Included in full purchase)

      UK MedTech Essentials Glossary

    1. (Included in full purchase)

      Module 1 Market & NHS Landscape

    2. (Included in full purchase)

      Module 1 Market & NHS Landscape Quiz

    1. (Included in full purchase)

      Module 2 Product Mastery

    2. (Included in full purchase)

      Module 2 Product Mastery Quiz

    1. (Included in full purchase)

      Module 3 Regulatory Landscape

    2. (Included in full purchase)

      Module 3 Regulatory Landscape Quiz

    1. (Included in full purchase)

      Module 4 Complaint Handling

    2. (Included in full purchase)

      Module 4 Complaint Handling Quiz

    1. (Included in full purchase)

      Module 5 UK Distribution Channels

    2. (Included in full purchase)

      Module 5 UK Distribution Channels Quiz

    1. (Included in full purchase)

      Module 6 Event Management

    2. (Included in full purchase)

      Module 6 Event Management Quiz

    1. (Included in full purchase)

      Module 7 Tender Management

    2. (Included in full purchase)

      Module 7 Tender Management Quiz

    1. (Included in full purchase)

      Module 8 Stakeholder Engagement

    2. (Included in full purchase)

      Module 8 Stakeholder Engagement Quiz

    1. (Included in full purchase)

      Module 9 Sustainability

    2. (Included in full purchase)

      Module 9 Sustainability Quiz

    1. Introduction to the MHRA Free preview
    2. (Included in full purchase)

      Taster Module Multiple Choice Quiz

About the Creator

UK MedTech Essentials was created by James Saunders, a former MedTech commercial leader and medical device consultant with more than 30 years of experience across the UK medical device industry. Throughout his career, James has worked alongside Sales Support, Customer Services and Commercial Operations teams, seeing first-hand the critical role they play in delivering outstanding customer experiences and supporting commercial success. These professionals are often the first point of contact for healthcare customers, coordinating across multiple internal departments to ensure products, information and solutions reach the people who need them. Drawing on three decades of experience in product management, sales leadership, market access and commercial strategy, James developed UK MedTech Essentials to provide these often-overlooked professionals with the broader industry knowledge needed to understand the NHS, navigate the UK MedTech landscape and appreciate the commercial impact of their role. The result is a practical, engaging learning programme that empowers Sales Support and Customer Services teams with the confidence, knowledge and insight to make an even greater contribution to their customers, colleagues and organisations.

Frequently Asked Questions

Is the course delivered live?  No. UK MedTech Essentials is a fully online, on-demand programme, allowing you to learn at your own pace, whenever and wherever it suits you. All modules are available 24 hours a day, 7 days a week. How long will I have access?  Your enrolment includes 12 months of unlimited access, giving you plenty of time to complete the course and revisit modules whenever you need a refresher. Who is the course designed for?  The programme has been created specifically for Sales Support, Customer Services and Commercial Operations professionals working within the UK Medical Device industry. It is also ideal for anyone transitioning into a customer-facing commercial support role. Is it suitable for people who are new to MedTech?  Absolutely. No previous industry experience is required. The course provides a practical introduction to the UK Medical Device sector, the NHS and the commercial environment, making it an excellent starting point for new joiners and those looking to broaden their industry knowledge. What does the course include?  Your enrolment includes: Nine online, on-demand learning modules -Downloadable presentation slides and learning resources -Curated reading lists for further development -Access to the UK MedTech Essentials Community -Regular course content updates throughout your 12-month access period Will I receive a certificate?  Yes. Upon successful completion of all course modules, you'll receive a Certificate of Completion, recognising your commitment to professional development. Can employers enrol multiple team members?  Yes. We offer corporate licences and team packages for organisations looking to develop multiple employees. This provides a consistent learning experience across Sales Support, Customer Services and Commercial Operations teams while supporting onboarding and ongoing professional development. Can I access the course on different devices?  Yes. As an online learning programme, you can access your course from your desktop, laptop or tablet, making it easy to learn wherever you are.

Choose the right UK MedTech Essentials Plan

For individual learners, our introductory launch offer provides 12 months of full UK MedTech Essential access for just £499+Vat. Your subscription includes unlimited access to all modules, downloadable resources, future content updates, and access to the UK MedTech Essentials Community.  For organisations, we offer tailored options designed to support teams of different sizes and levels. Not sure which option is right for you?  Contact us at [email protected] to arrange a free 20-minute consultation. We'll discuss your objectives, assess your training needs, and recommend the most appropriate PM Academy package for your business.

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Gain immediate access to all modules, resources, updates, and the UK MedTech Essentials community.

£600.00

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